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This Privacy Policy Statement governs Eastspring Al-Wara' Investments Berhad on the Internet (www.eastspringinvestmentsal-wara.com.my) offered by Eastspring Al-Wara' Investments Berhad.

The Customer’s personal information is collected in order to avail the Customer of Eastspring Al-Wara' Investments Berhad Internet services (www.eastspringinvestmentsal-wara.com.my) and to enable the Customer to enjoy access to the other online services offered by the Eastspring Al-Wara' Investments Berhad. The Customer herein refers to online registrants and/or Customers who have or had invested with Eastspring Al-Wara' Investments Berhad.

This Privacy Policy Statement is issued to reinforce the Eastspring Al-Wara' Investments Berhad's commitment to the policy of protecting at all times the confidentiality, integrity and security of the information provided by the Customer to Eastspring Al-Wara' Investments Berhad .


1. SECURITY OF INFORMATION

Eastspring Al-Wara' Investments Berhad is committed to using its best endeavours to maintain high computer security standards and procedures in order to ensure that all information provided by the Customer are secure and confidential at all times. To this end, Eastspring Al-Wara' Investments Berhad has in place the required control systems to ensure security and confidentiality of the Customer's information at all times. These security standards and procedures shall be maintained notwithstanding that the company-customer relationship may have been terminated or otherwise ended. Nevertheless Eastspring Al-Wara' Investments Berhad hereby expressly advises the Customer that the Eastspring Al-Wara' Investments Berhad does not have control over the computer, computer software, systems and other incidentals used by the Customer to access the www.eastspringinvestmentsal-wara.com.my website and further that transmission over the Internet cannot be guaranteed, warranted or represented to be absolutely secure.


2. DISCLOSURE OF INFORMATION

In accordance with strict compliance to the Guidelines by Securities Commission Malaysia, and apart from the sharing of information between authorised persons of Eastspring Al-Wara' Investments Berhad such as licensed unit trust agents, institutional agents and/or Prudential Group, Eastspring Al-Wara' Investments Berhad will not disclose the Customer's information to any third party or external organisations without prior consent.

If the Customer does not wish to have the Customer's information shared with any other party, or the Customer does not wish to be solicited for products or services offered by Eastspring Al-Wara' Investments Berhad or parties it provides information to, please write in to the Eastspring Al-Wara' Investments Berhad at the address below:

Brand and Communications Department
Eastspring Al-Wara' Investments Berhad

Level 12, Menara Prudential
10 Jalan Sultan Ismail
50250 Kuala Lumpur
Email : judy.yap@eastspring.com

The instances where Eastspring Al-Wara' Investments Berhad will disclose the Customer’s information are:
  1. where it is required by law, Court Order or is otherwise legally permitted;
  2. where such disclosure is required under Order of Court, legislation or regulations to be divulged to any government agency, agencies, ministries, departments or bodies established or approved by Securities Commission Malaysia;
  3. where requested or permitted by the Customer in writing.


3. COLLECTION AND USE OF CUSTOMER INFORMATION

Certain personal information of the Customer as particularised by Eastspring Al-Wara' Investments Berhad from time to time will be required to be submitted to the Eastspring Al-Wara' Investments Berhad by the Customer to enable Eastspring Al-Wara' Investments Berhad to process the Customer's request for information pertaining to services offered by Eastspring Al-Wara' Investments Berhad for handling queries, evaluating Customer's investment needs and/or offering Eastspring Al-Wara' Investments Berhad 's products and services. Generally, the nature of information that is required includes but shall not be limited to information such as Customer's name, address, e-mail address, telephone number, age, gender, particulars of identity documents such as identity card or passport and where applicable, financial information such as information of income, assets, liabilities for the purpose of financial planning services as Eastspring Al-Wara' Investments Berhad shall require from time to time.

Although the primary purpose of acquiring the information is to confine its use to the normal course of the general business between Eastspring Al-Wara' Investments Berhad and its Customer, the said information may also be applied for purposes incidental to and connected with the said primary purpose including the provision of www.eastspringinvestmentsal-wara.com.my as well as to evaluate the Customer's needs that may arise from time to time, to enable Eastspring Al-Wara' Investments Berhad to facilitate the provision of information pertaining to the Eastspring Al-Wara' Investments Berhad 's products and services available from time to time.


4. INTERNET RISK

While Eastspring Al-Wara’ Investments Berhad is committed to maintain high security measures to ensure information provided are secure, there are risks beyond Eastspring Al-Wara’ Investments Berhad's control in Internet communications. As a precaution, the customer should always make sure that the customer's personal computer is secured and protected from unauthorised access and/or virus that may reveal the customer's confidential information to third party. The customer should also be wary of email scams and attachments that may attempt to steal information about and/or from the customer.

Please note that communication over the website has not been transmitted via a private or secure link or in encrypted form and is therefore subject to the usual hazards of Internet communications, nor can it be guaranteed that this communication has not been the subject of unauthorised interception or modification.


5. CUSTOMER'S QUESTIONS OR COMPLAINTS

Any questions or complaints relating to the Eastspring Al-Wara' Investments Berhad 's handling of personal information may be made to:

Client Services
Eastspring Al-Wara' Investments Berhad

Level 12, Menara Prudential
10 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel: 03- 2332 1000
Email : cs.my@eastspring.com
Eastspring Al-Wara' Investments Berhad is an indirect subsidiary of Prudential plc, a company incorporated in the United Kingdom. Neither Eastspring Al-Wara' Investments Berhad nor Prudential plc is affiliated with Prudential Financial Inc, a company whose principal place of business is in the United States of America.